Alpine Glassworks understands the importance of bringing our customers fast and dependable shipping. We work hard to safely and securely ship your order with the least amount of wait time possible.
We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments.
During Sale times orders may be delayed 3 to 4 business days before shipping.
Can I ship my order to another address such as my work address?
Yes, You can choose to ship your order to another address. Just choose “Use another Address” during the checkout process.
Do you ship to P.O. Boxes?
Yes we do – we can ship to any P.O. Box address. USPS ONLY.
UPS will not deliver to P.O. Boxes.
Do you ship COD?
No - we do not ship COD.
How do I find out what the cost is for shipping?
The easiest way to calculate exact shipping charges is to go through the ordering process. The shipping charges will be calculated and displayed for you after you type in your shipping information. You will be shown the cost of shipping, as well as given an option for shipping method before you finalize your order.
FREE shipping for orders that total $600.00 or more
We provide a free shipping option on orders totaling $600.00 or more. Orders must weigh less than 15 lbs to qualify for Free Shipping. For small packages we use USPS Priority Mail shipping in the USA only (Hawaii, Alaska, and Puerto Rico are not included). For large items we may use UPS Ground. Offer only applies to orders shipped in the U.S.A.
For fast and reliable shipping, we exclusively ship through UPS carrier service and USPS Priority Mail. Orders received before 4pm PST (Mon-Fri) are shipped usually the same day but we do reserve the right to take up to 2 business days for processing before shipping out. The delivery times stated only reflect the transit time and do not include the order processing time. Please note UPS ground/Standard does not deliver on Saturday, Sunday, or holidays. USPS does not deliver on Sundays and national holidays. Aqua Lab Technologies does not ship on Saturday or Sunday.
We package all of our orders in either discreet plain brown boxes or standard UPS and USPS Priority Mail Packaging. If the order is particularly fragile, we may use stickers or tape indicating FRAGILE or FRAGILE GLASS if required. All Glass Products are securely double boxed for extra safety.
Standard Continental US Ground Delivery
Orders shipped thru UPS Ground will be given a delivery confirmation number allowing you to follow your package via the UPS Website. All packages are routinely delivered within 3-7 business days. For a more detailed estimation, refer to UPS Shipping Map located below. Please note that these are only approximate UPS delivery times, as provided to us by UPS. For guaranteed delivery time ask for Express Next Business Day Air or Expedited 2nd Business Day Air shipping. UPS does not ship to PO Boxes.
USPS Priority Mail
USPS Priority Mail is the fastest, most reliable shipping method for lightweight products. Every order is given a delivery confirmation number, allowing you to follow your package via the USPS website. The average parcel spends less than 48 hours in transit, and deliveries are made every day except Sunday. USPS will deliver to every address in the United States including PO Box, APO/FPO. For lighter and smaller packages, Aqua Lab Technologies may choose to ship via USPS to ensure faster delivery. Refer to the map below for a detailed estimate of transit time using USPS Priority shipping.
For all other orders, refer to the table below for guideline. It will be mainly determined by the weight of the item.
Shipping MethodDelivery TimeProduct Weight
UPS Ground1-6 business DaysOver 7lb
USPS Priority Mail1-3 business DaysLess than 7lb
Aqua Lab Technologies will ship to nearly any location in the world. We provide one International shipping option: USPS. Shipping charges are determined by the weight and size of your order.
International orders (as are all orders received Mon – Fri before 4pm PST) are shipped the same day but we do reserve the right to take up to 2 business days for processing before shipping out. International Orders can take 4 to 10 days on average to be delivered.
Aqua Lab Technologies is not responsible for lost or damaged packages that are shipped international. Due to other Countries Customs/Duties and International Transportation Laws, we cannot always guarantee safe and secure shipping when shipping outside the United States.
Tracking your Package
Once your order has been shipped, you will receive a confirmation email with your tracking number and links to track your order On-line with UPS or USPS. Again, we cannot guarantee the delivery time estimates we receive from UPS and USPS.
Once the package leaves our warehouse and has been scanned into the UPS/USPS tracking system, we will do all we can to ensure that it arrives without unnecessary delays. However, Aqua Lab Technologies cannot be held responsible for any unforeseen and unavoidable delays while the package is in the care of UPS/USPS. Also, it is the customer's responsibility to provide the correct shipping address. To prevent delay or possibly even additional fees, please provide us with your correct and current address. If there is an address change while the package is en route, we cannot take responsibility if the package is lost or if UPS charges the customer an extra fee.
The UPS driver or the USPS delivery person at his or her discretion may choose to leave the package at the door. Aqua Lab Technologies will not take responsibility for packages that are damaged, lost, or stolen after it has been delivered. We strongly recommend that customers track their package frequently and that there be someone over the age of 18 to receive the package when it arrives.